Our shop online and our Studio Boutique have the same unique inventory that we manufactured by hands in our studio. We chose a Shop online going with our small artisanal structure. Our system does not calculate all the parameters to include the shipping (Flat Fee Ontario and Quebec 14$, Canada 20$, international by estimate). Because of the ever changing numbers of items in different tones and limited quantity, you can select the color you want in the Order notes on the same page of the billing details. We will do our best to satisfy your selection. Each item that you will buy from us will be in a very little quantity, unique and one of a kind. So we suggest you to do the following:
Add to Cart
Make your purchases by clicking “add to cart”. All of your selected items will result in the purchase order, stating the total amount before shipping. You can view cart anytime, when you are ready, proceed to check out
Carefully fill in your identification with name and address. On the same page you can see your order and fill the additional information in Order notes. To confirm and send to us, just click on Place order
What happens after I order ?
Upon receipt of your order, we will calculate by return email the exact amount of postage and packing, which will finalize the sale. We are closed Mondays and Tuesdays. Our return emails will be 5 days a week, from Wednesday to Sunday. Should you not respond within the 2 days after we calculated the new total with shipping, we will consider your order void.
How to pay?
Your purchases are payable by Visa or Mastercard by the phone with us. We do not use e-transfer, paypal or american express. For security, we do not write and keep your card information, we proceed directly with our credit card machine on the phone together. We will add your receipt in your order.
You can pay and pick up your order in our Studio – Boutique during opening days (details and address in Contact page) or by appointment. Payments are Visa – Mastercard – Debit – Cash. We will keep your order 2 days after our confirmation. Within 2 days, we will have to consider your order void without a deposit.
The conclusion of an order is confirmed only after the receipt of payment and the inclusion of the order by email. All orders require prior agreement of sale conditions.
Due to the nature of our one of a kind pieces, we are unable to reserve an item before an order has been placed.
How much is shipping?
Shipments are made mostly by Canada Post with a tracking number. Flat Fee for Ontario and Quebec is 14$, Canada is 20$, US and international with an estimate.
If you have an account with a shipper, you can contact them for a pick up to our Studio-Boutique. In this case, we will not add postage amount.
Pick-up at our Studio – Boutique eliminates the delivery charges.
Any supplement can be done, insurance, express delivery … It becomes contractual, and we define all terms before ordering.
When will I receive my purchases?
Your order is prepared for shipment as soon as we receive your payment. Our products are all unique items and they are ready to ship when we confirmed to you the availability. You will not wait, you paid what we already manufactured. We treat your order from Wednesday to Sunday. Usually we send packages from Wednesday to Friday.
For more information, see sales condition